Shipping Policy

Safety Security Solutions

At Safety Security Solutions, we are committed to providing a reliable and convenient shopping experience for our customers. Whether you are purchasing professional security uniforms, tactical equipment, safety footwear, bags, or other security essentials, we aim to ensure your order is handled with care and delivered as efficiently as possible.

1. Shipping Coverage

We offer delivery to eligible locations across South Africa, subject to courier availability and any product-specific shipping restrictions.

Delivery availability is determined by the shipping address provided during checkout.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will prepare your items for dispatch.

Processing times may vary depending on product availability, order quantities, and verification requirements.

Please note that our physical store operates 24/7, but courier collections and shipping operations may follow separate schedules.

3. Shipping Rates

Shipping costs are calculated based on the delivery destination, selected shipping method, and applicable order requirements.

The available shipping options and charges will be displayed at checkout before you complete your purchase.

Additional delivery charges may apply to oversized, heavy, or specialised equipment where necessary.

4. Estimated Delivery Times

Delivery times depend on your location, courier service, product availability, and order processing requirements.

Estimated delivery information will be provided where available during checkout or through order-related communication.

Please note that unexpected delays may occur due to courier operations, weather conditions, public holidays, or circumstances beyond our control.

5. Order Tracking

Where tracking is available, customers will receive tracking details once their order has been dispatched.

You may use these details to follow the progress of your shipment.

If you require assistance with your delivery, please contact our customer support team through our website.

6. Physical Store Collection

Customers interested in collecting their purchases directly from our physical retail store may contact us to confirm collection availability and arrangements.

Store Address:

Safety Security Solutions
55 Ernest Oppenheimer Avenue
Bruma, Johannesburg
Gauteng, 2026
South Africa

Store Hours: Open 24 Hours, 7 Days a Week.

Please confirm that your order is ready before visiting for collection.

7. Security and Restricted Equipment

Certain security and personal protection products may be subject to additional shipping restrictions, age verification, legal requirements, or courier limitations.

We reserve the right to request additional information or decline shipment of products where delivery would violate applicable laws or courier regulations.

If an item cannot legally or safely be shipped to your destination, our team will contact you to discuss the available options, including a refund where appropriate.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Please ensure your full name, contact number, street address, postal code, and other relevant details are correct.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been dispatched.

Additional courier charges resulting from incorrect delivery information may be the customer's responsibility where permitted by applicable law.

9. Delayed, Missing or Damaged Deliveries

If your order arrives damaged, contains missing items, or has not arrived within the communicated delivery timeframe, please contact us promptly.

For damaged deliveries, we recommend providing your order number, photographs of the packaging, and images of the affected products.

Our team will review the issue and assist with an appropriate resolution in accordance with applicable South African consumer protection laws.

10. Bulk and Corporate Orders

We also assist security companies, businesses, organisations, and other professional customers requiring multiple items or bulk quantities.

Shipping arrangements, delivery costs, and fulfilment timelines for large orders may differ from standard online purchases.

For bulk deliveries or specialised requirements, please contact us through our Request a Quote page before placing your order.

11. Contact Us

If you have any questions about shipping, delivery availability, order tracking, or store collection, please reach out through our website.

Website: https://safetysecuritysolution.com

Business: Safety Security Solutions

Physical Store: 55 Ernest Oppenheimer Avenue, Bruma, Johannesburg, Gauteng, 2026, South Africa

We appreciate your trust in Safety Security Solutions and look forward to assisting you with your safety and security equipment needs.